Common reasons to request service
- Curtain jammed in the guides
- Door stuck open or closed
- Impact damage from a forklift or trailer
- Operator runs but the door does not move
Details that help a contractor
Rolling steel doors use a curtain that coils above the opening. Sectional overhead doors travel on tracks. Identifying the assembly helps a provider plan the correct visit. Report the approximate opening size, manual or powered operation, and any visible impact damage without moving damaged equipment.
What should the provider’s proposal cover?
Ask the contractor to identify the equipment being assessed, assessment charges, included parts and labor, site-access needs, and work that requires separate approval. Confirm parts lead times, service documentation, warranty terms, and any follow-up visit before authorizing the proposed work.
Include these details
- Can the facility be secured?
- Is the door rolling steel or sectional?
- Was there an impact or sudden failure?
Keep staff and traffic clear of damaged equipment. Follow your facility’s isolation procedures and contact a qualified contractor. Do not bypass safety devices or attempt spring, cable, or raised-leveler repairs.