Common reasons to request service
- Deck will not raise or lowers unexpectedly
- Lip will not extend or retract
- Hydraulic leaks or pump problems
- Mechanical leveler will not release
Details that help a contractor
Hydraulic, mechanical, air-powered, and edge-of-dock units require different parts and service methods. Include the manufacturer, model, capacity plate, and whether a trailer is currently at the bay. A provider can assess the mechanism, controls, structure, and associated equipment before quoting repair.
What should the provider’s proposal cover?
Ask the contractor to identify the equipment being assessed, assessment charges, included parts and labor, site-access needs, and work that requires separate approval. Confirm parts lead times, service documentation, warranty terms, and any follow-up visit before authorizing the proposed work.
Include these details
- Is the bay still operating?
- Is the deck raised, lowered, or stuck?
- Do you know the manufacturer and model?
Keep staff and traffic clear of damaged equipment. Follow your facility’s isolation procedures and contact a qualified contractor. Do not bypass safety devices or attempt spring, cable, or raised-leveler repairs.